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Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope you don’t mind me jump in, selectcreatives! When saying you upgraded via the Dropbox app itself, do you mean the Dropbox mobile app? I’m asking because, if it’s the latter, then Apple may be handling your payments instead.

 

Does the transaction appear as complete, if you check your bank statement now? Did you receive any emails from Dropbox confirming the upgrade?

 

Do you see the same Dropbox account online and on your mobile app? I'm wondering if you could be having two separate Dropbox accounts and the second account has been upgraded instead.

selectcreatives's avatar
selectcreatives
New member | Level 2
2 years ago
Hey Nancy thank you for the response. I upgraded via the Dropbox app downloaded from the Apple App Store. Nothing is showing up on my bank statement and I did not get any email from Dropbox stating that I upgraded.

The Apple ID subscription page says that I have an Essentials subscription with Dropbox, and within the Dropbox app itself it prohibits me from upgrading again saying that I’m already subscribed to Essentials, even though the main account page says that the account is still Dropbox Plus.

How should I proceed?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi selectcreatives, could you try using these steps to restore the purchases on your account?

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