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Payed for the subscription, didnt get the upgrade
Hi there,
An hour ago i've purchased the Dropbox Plus subscription.
119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.
It still says that I have no ...
Hey Nancy thank you for the response. I upgraded via the Dropbox app downloaded from the Apple App Store. Nothing is showing up on my bank statement and I did not get any email from Dropbox stating that I upgraded.
The Apple ID subscription page says that I have an Essentials subscription with Dropbox, and within the Dropbox app itself it prohibits me from upgrading again saying that I’m already subscribed to Essentials, even though the main account page says that the account is still Dropbox Plus.
How should I proceed?
The Apple ID subscription page says that I have an Essentials subscription with Dropbox, and within the Dropbox app itself it prohibits me from upgrading again saying that I’m already subscribed to Essentials, even though the main account page says that the account is still Dropbox Plus.
How should I proceed?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi selectcreatives, could you try using these steps to restore the purchases on your account?
