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MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NadT!

 

Would you be able to send me a couple of screenshots from the app where it says "Dropbox Plus" and then "Dropbox Professional" too? 

 

Also, when you visit your plan page right here, what do you see in terms of your account's usage? 

NadT's avatar
NadT
Explorer | Level 3
2 years ago
Hi Megan, the same issue came back again with 1 October. Please reopen the ticket with the advanced support again, they fixed it in September and now it shows again as full.

Kind regards Nadine
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries. 

     

    I just created a ticket on my end for you NadT. I'll see you there!

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