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scougs's avatar
scougs
Explorer | Level 3
2 years ago
Solved

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account with the same ID

Clearly corrupted somehow.  Any help?

billing
Payments
Plans

8 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi scougs, thanks for bringing this to our attention.

     

    Are you certain that this is the same email address as the one with the paid plan?

     

    Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page?

     

    This will help me to assist further!

  • scougs's avatar
    scougs
    Explorer | Level 3
    2 years ago

    Hi Jay

     

    Definitely the same mail address

    same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions.  Please see attached screenshot

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • scougs's avatar
    scougs
    Explorer | Level 3
    2 years ago

    yes.  this is an active subscription that has been in place for years - next payment is due on Feb 7th

  • scougs's avatar
    scougs
    Explorer | Level 3
    2 years ago
    Thanks Walter
    Very helpful and it has resolved the problem
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that and thanks for keeping us in the loop too scougs 

     

    See you around the Community and take care! 

  • Jvh123's avatar
    Jvh123
    Explorer | Level 3
    2 years ago
    Have the same problem! Restorting purchase option gives Error409

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