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edwardsmay's avatar
edwardsmay
Explorer | Level 3
3 years ago
Solved

Payment attributed to wrong account.

Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per Community Guidelines] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.

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  • Mark's avatar
    Mark
    3 years ago

    Hi edwardsmay 

     

    It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc. 

     

     

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