Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

coenbouman's avatar
coenbouman
New member | Level 1
10 months ago
Solved

Payment through Ideal not working as expected.

I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thoug...
billing
Payments
upgrades
  • coenbouman's avatar
    coenbouman
    10 months ago

    So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968

coenbouman's avatar
coenbouman
New member | Level 1
10 months ago

Hello Roga, 

I upgraded to the professional/essentials. I did not use that link but the link that was offered on the dropbox webpage that shows my files.

Thanks for your help.

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Coenbouman, 

Thank you. After you upgraded, Direct Debit payments take up to five business days to authorize, but you can use your new subscription right away. May I know if you are now able to successfully upgrade to the Dropbox Professional/Essentials plan using the purchase link I just sent you ? 

 

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!