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fannafreyr
3 years agoExplorer | Level 3
Personal account to Business account - All files gone
This will be a long post as I've never experienced any thing like this:
1.) I have had my personal Dropbox account for so many years and been paying the PRO-subscription for couple of years. It's all sorted out, some files offline, some online and I was using 1.2-1.4TB of 2.1-2.2TB available space.
2.) I also have a work email and that email is part of a team-Dropbox (business dropbox). I sometime use it to access work related stuff but I don't use it often
3.) My boss was trying to share some folder which would require 24/7 real time sync between us two (he is the admin account for my work-team-business Dropbox plan) but since I don't have my work Dropbox offline-synced I wanted to use my personal account or that BUT he couldn't share the folder with me because Dropbox said that email wasn't part of his Dropbox-Team.
4.) My boss deleted/removed my work email from the work Dropbox and added my personal account to his Dropbox-business/team account and paid about 10-15$ for it. Then things started to go south.
5.) I get this email saying I have to either A) Merge my personal dropbox to the work/business Dropbox or B) Keep them separate.
6.) I ofc choose separate but then Dropbox asks me to set the app up again on my computer and to choose a new place for me offline-Dropbox folder.
7.) I can't remember all of the things that happened but my files were gone, I had nothing in my personal account anymore, 1.2TB of data was gone. All of my pictures of my children and memories from the past years. So I panic and tell my boss to remove me BUT do it in the right way and convert my account back to a personal account like your website says it should be done.
8.) He does that and I can sign into my personal account again (removed per the Community's Guidelines) but still everything is gone and I have nothing in there. It says my data plan is 2GB a month.. I used to have 2.1TB a month!
9.) He then tried to add my old work email back to the team ) just to see what happens and I do that and all of a sudden I see all my personal files in the Dropbox.com website when logged in via my work email !!!
10.) Now I have two Dropbox folders on my computer a) Dropbox (Personal) and b) Amenic ehf. Dropbox (the name of the company I work for) and in there is a folder named ''Fannar Freyr'' (my name) with all my old stuff (1.2TB) but I have to be logged into my work email (removed per the Community's Guidelines) to see it
So I'm absolutely gutted and devastated. My account is gone. It's a total total mess and I'm so angry and frustrated
How can I revert everything back to like things were? I just want my personal Dropbox account to be exactly like it was 2 hours ago. I want all my stuff inside THAT account, not linked with my workplace-Dropbox account.
Please help me
14 Replies
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- flaxzune2 years agoNew member | Level 2
Thanks for taking the time
- Megan2 years ago
Dropbox Community Moderator
Hi rideintothesun, let's jump right into this!
If you created a personal account, then they shouldn't be having an issue inviting you to join their Business team.
You might need to choose to either join the Business team using this account, or create a new one, but that's up to you entirely.
If you have any questions, let me know!
- rideintothesun2 years agoNew member | Level 2
Hi Walter, I need help. I accidentally created a personal account by logging in via Google using my work email. Would that prevent my company's team admin from sending me an invite to join the team account? Would you have to convert my personal account to a team account? I couldn't find any help content about this. Thank you in advance.
- Walter3 years ago
Dropbox Community Moderator
Hey fannafreyr - sorry to jump in here, but I just wanted to mention that you have 2 options at this time.
The first would be to simply copy or drag and drop the content from the Business folder into your personal Dropbox account, but this will require the files to sync to the account online and be re-uploaded to the new personal account.
The second would be to ask the admin of the Business team account to remove your from the team while making sure that they convert your account back to an individual one and then invite you to join the team with another account/email address. This will require a reindex to update the account from the removal from the team, but you won't have to sit through the re-uploading process.
Let us know if you need any further assistance.
- fannafreyr3 years agoExplorer | Level 3
Thanks for the reply Hannah
So would you have me go to every folder/file in the business Dropbox file (my former personal Dropbox account) and click each and every one and share there to my new personal account? I must have 200-300 folders in there. Is there not any easier way to do this?
And by this message ''So, sharing the files from one account to the other, will populate them in the personal account/Dropbox folder as well and there's no way to tell the app now that these are the same folder, it would be too complicated.'' you are basically telling me that I have to re-download the 2TB to my new personal Dropbox folder? Even though it's on the same hard drive as the business Dropbox folder? I can't just copy the content from the business one, paste into my personal account Dropbox folder (on the same hard drive), then share all the folders from my business Dropbox to my personal and then my personal Dropbox already has all the items/data in it's folder and it doesn't have to download them? - playzoffs3 years agoNew member | Level 2
- Hannah3 years ago
Dropbox Community Moderator
Hey fannafreyr, allow me to pitch in as well.
While you can't share the actual (parent) folder with your name on it, you should be able to share the contents, so each of the folders inside.
Keep in mind, though, that these are two different Dropbox folders from different Dropbox accounts at this point.
So, sharing the files from one account to the other, will populate them in the personal account/Dropbox folder as well and there's no way to tell the app now that these are the same folder, it would be too complicated.
However, you can delete the files and free up the space in the Business account afterwards, once the files are shared with the personal one.
- fannafreyr3 years agoExplorer | Level 3
Hi Jay
I don't really understand your question. Here are some screenshots:
As you can see I'm signed into the business account with my work email and in the Dropbox drop-menu I can also sign into my 'new' personal account (switch between accounts)
On my Mac I can also see two Dropbox folders, Amenic ehf (Business dropbox from my work) and Dropbox personal (my new personal account).
I hope you are understanding what I mean with my questions. I have only one external hard-drive for my Dropbox (12TB) and now both my business Dropbox that took over my old personal Dropbox account is there with a folder and my newly created account with no data in it. How can I move all the data (2TB) from my agressive business account that took over my personal account onto my new personal account WITHOUT having to re-download anything?
''How can I say to my personal Dropbox account hat I own access to all the files in my business account, then point my personal account onto the folder where all the files are (in my business account folder) and tell it ''Hey there are all the data, read them and confirm and when you're done you will see that we don't have to download anything'''' - Jay3 years ago
Dropbox Community Moderator
Hi fannafreyr, you can't share the entire personal folder with your name, but I just want to clarify something.
Are you able to see both your personal and your work Dropbox folders on your machine under separate sections? A screenshot of this for me to confirm would be great.
- fannafreyr3 years agoExplorer | Level 3
Thanks Nancy for taking the time to respond to me. I was on a family vacation so I couldn't reach back until now. I'm still ''in this mess'' with my Dropbox account but I feel a lot 'safer' now because I managed to download ALL of my personal files to a offline-hard drive. So now I'm not worried about losing any data since I spent 2 days downloading everything (2.3TB) from Dropbox to my hard-drive.
So now I really would like to apply your solution to my situation. Like I said my personal Dropbox account that was accidentally moved and merged with my company's Dropbox has around 2.3TB of data. When I share the folder from my Business account with my personal Dropbox.. Don't I need to re-download all the files back again so my 'new' Dropbox recognises that it has downloaded those files and has it in its system? I want to have all my Dropbox on a hard-drive where I can always access the files (not cloud syncing) so don't I have to download all the files back again? If that's the case is there any way I can do a 'trick' because I already have all those files offline on a hard drive, the same hard drive I wan't to use as my Dropbox hard-drive.
So this is what the plan looks like me but I still don't get it quite:
1.) On my Business account I have ALL my files in a folder called ''Fannar Freyr''.
2.) I need to share that folder with my Personal account. How do I do that? When I right click the folder I don't get any options to share that folder. Where do I share it and how?
As you can see Dropbox doesn't give me any chance of sharing that folder with a another person. So I'm stuck here.
So let's say get a way to share the folder with my personal account, then what?
Can you take me step by step what to do then?
I assume it would go like:
3.) Accept that share-folder invitation and click ''add to my Dropbox'
But what happens then? I would be forced then to re-download 2TB from my Hard Drive-A back to Hard Drive-A because I have the same hard drive selected as the place for my business folder and personal folder. That seems like a weird solution.
How can I say to my personal Dropbox account hat I own access to all the files in my business account, then point my personal account onto the folder where all the files are (in my business account folder) and tell it ''Hey there are all the data, read them and confirm and when you're done you will see that we don't have to download anything''
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