Forum Discussion

victoriajbagley's avatar
victoriajbagley
Explorer | Level 4
1 year ago

Please help me cancel an account tied to a monthly credit card payment

I have tried the transaction look up tool. I have logged in to my personal account. I've even tried a previous account that was likely with an old employer. I have no idea how you continue to charge ...
billing
cancellations
Payments
victoriajbagley's avatar
victoriajbagley
Explorer | Level 4
1 year ago

Thank you so much for responding Hannah!  My ticket number is #23574097. 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks, Victoria!

 

I see that you already have an update on your ticket, so if you need anything else, you can just reply to the agent that emailed you and they'll help you out.

 

Let me know if you have any other questions!

  • victoriajbagley's avatar
    victoriajbagley
    Explorer | Level 4
    1 year ago

    Hi Hannah, I'm still trying to cancel my account, ticket #23574097.

     

    Unfortunately, I'm still waiting to hear back on this ticket and thought I would hear something today. It has now been more than 4 hours since I responded. The most frustrating thing is that I have been paying for Essentials (which comes with live chat support) and just want to cancel my subscription. I can't log in because I no longer work at that company. My email and password are correct, but I can't login and customer service won't get back to me.  I'm looking for any new suggestions. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi again, Victoria.

       

      Email response times are a bit different than the response times here on the Community or social media.

       

      Our team has raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible.

       

      Just make sure to keep an eye on the email chain for any updates.

      • victoriajbagley's avatar
        victoriajbagley
        Explorer | Level 4
        1 year ago

        It has now been over 24 hrs since I submitted a ticket and was told it was being worked on. I do not understand what your team needs to investigate? I want to delete my account. I'm unable to login (despite knowing me email address and password) because I no longer work for the company associated with the email.  Please, please will someone help me. I think it's a very quick fix.

         

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