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victoriajbagley's avatar
victoriajbagley
Explorer | Level 4
1 year ago

Please help me cancel an account tied to a monthly credit card payment

I have tried the transaction look up tool. I have logged in to my personal account. I've even tried a previous account that was likely with an old employer. I have no idea how you continue to charge ...
billing
cancellations
Payments
victoriajbagley's avatar
victoriajbagley
Explorer | Level 4
1 year ago

It has now been over 24 hrs since I submitted a ticket and was told it was being worked on. I do not understand what your team needs to investigate? I want to delete my account. I'm unable to login (despite knowing me email address and password) because I no longer work for the company associated with the email.  Please, please will someone help me. I think it's a very quick fix.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Victoria!

 

As I mentioned, email response times are a little different, however, if you take a look at your ticket, you'll see that our team has handled your request.

 

If you need anything else, let us know!

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