Forum Discussion

M1ke41's avatar
M1ke41
New member | Level 2
12 months ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always be...
Dropbox Basic
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey M1ke41! Please reply to my email, when you get the chance; we’ll go from there.

kurtkurtkurt's avatar
kurtkurtkurt
New member | Level 1
11 months ago

Hello, I am having this issue too. It is asking me to resubscibe over and over, basically every time I click something I'll get a popup. I haven't had a paid subscription in years and currently have 117mB stored on Dropbox

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi kurtkurtkurt, could you attach a screenshot showing this message that you're receiving on your Dropbox account?

    Which browser are you using? Does this occur on other browsers?

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