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Forum Discussion

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
4 years ago
Solved

Professional+e-Sign subscription, but my account shows as a team account

This is the message I received from a customer support representative As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however,...
Plans
  • Hannah's avatar
    Hannah
    4 years ago

    Hey nikitaskouimanis, thanks for bringing this to our attention.

     

    This does sound strange. 

     

    You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

     

    Thanks in advance!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey nikitaskouimanis, thanks for bringing this to our attention.

 

This does sound strange. 

 

You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

 

Thanks in advance!

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
4 years ago

Ticket #18636786: Dropbox Support
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey nikitaskouimanis, sorry to jump in here.

     

    I just wanted to mention that I was able to locate your ticket in our system and passed your comments on to the expert handling your case.

     

    I can see that they replied back to you a few hours ago and they're waiting for your response, so I'd suggest that you get back to them as soon as possible to continue troubleshooting this.

     

    Let us know if you have anything else to ask or add in the meantime. 

    • nikitaskouimanis's avatar
      nikitaskouimanis
      Explorer | Level 3
      4 years ago
      Walter I am not sure who your referring to I have not been able to receive any help in regards to this issue from here or from support directly and I have a ticket number I see you marked the item solved which is not the case?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi nikitaskouimanis, I hope you’re doing well. 

         

        I can see that you’ve now replied back to our advanced agent and they’re handling your case.

         

        I’ll be around the Community, if you need something else.

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