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Forum Discussion

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
4 years ago
Solved

Professional+e-Sign subscription, but my account shows as a team account

This is the message I received from a customer support representative As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however,...
Plans
  • Hannah's avatar
    Hannah
    4 years ago

    Hey nikitaskouimanis, thanks for bringing this to our attention.

     

    This does sound strange. 

     

    You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

     

    Thanks in advance!

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
4 years ago
Walter I am not sure who your referring to I have not been able to receive any help in regards to this issue from here or from support directly and I have a ticket number I see you marked the item solved which is not the case?
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi nikitaskouimanis, I hope you’re doing well. 

 

I can see that you’ve now replied back to our advanced agent and they’re handling your case.

 

I’ll be around the Community, if you need something else.

  • nikitaskouimanis's avatar
    nikitaskouimanis
    Explorer | Level 3
    4 years ago
    Nancy they are not handling my case though I keep getting the run around.
    They want me to disable my account and open a new one but I have a paid account through
    • nikitaskouimanis's avatar
      nikitaskouimanis
      Explorer | Level 3
      4 years ago
      Nancy they are not handling my case though I keep getting the run-around.
      They want me to disable my account and open a new one, but I have a paid account through February 2023 for a professional subscription with e-sign, and it seems like everyone is passing the buck. I have been trying to get this rectified since September 15th. I have been a customer since for as long as I can remember; if you look at my account, I have over 40,000 files or so. I have never encountered a problem like this and had to deal with support, and thank God because it’s horrible. I tried a free trial for a team account while having a professional + e-sign account paid in full for the year. I do not know why my account is stuck in a team account, and I can not delete the team/group account, but some brain sergeant from your advanced tech support advised me to disable/delete my existing paid account with 40,000 + files and open a new one. Really?! That is your best solution after wasting my time since the 15th. Oh, and FYI, she never responded, so no one is doing anything about this but pretending to help!!

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