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Forum Discussion

SWANNY1's avatar
SWANNY1
Helpful | Level 5
2 years ago
Solved

Purchased upgrade on wrong account. How to transfer?

Hi. It seems I have two drop box accounts with a work email and a personal email. I accidentally purchased an upgrade on the wrong one. Work email. I really want my upgraded account to be Linked to...
billing
cancellations
Payments
Plans
upgrades
  • SWANNY1's avatar
    SWANNY1
    2 years ago
    Thanks. I ended up logging in on the upgraded account which has better support options. They will cancel the error then once I’m refunded I can go and upgrade on the correct account. It was really speedy and fast service. Very impressed.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Fantastic news SWANNY1, and glad to hear that! 

 

If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!

David Mitchell58's avatar
David Mitchell58
New member | Level 2
2 years ago

I have the same issue, our organisation pays for an enhanced plan. However I appear to be accessing a basic plan and have no idea of how to access the enhanced account. Is there a contact telephone number for New Zealand that I can use to try to rectify this please.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey David Mitchell58 - sorry to hear you're having issues with this.

     

    From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team?

     

    Let us know more and we'll take it from there, David. 

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