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SWANNY1's avatar
SWANNY1
Helpful | Level 5
2 years ago
Solved

Purchased upgrade on wrong account. How to transfer?

Hi. It seems I have two drop box accounts with a work email and a personal email. I accidentally purchased an upgrade on the wrong one. Work email. I really want my upgraded account to be Linked to...
billing
cancellations
Payments
Plans
upgrades
  • SWANNY1's avatar
    SWANNY1
    2 years ago
    Thanks. I ended up logging in on the upgraded account which has better support options. They will cancel the error then once I’m refunded I can go and upgrade on the correct account. It was really speedy and fast service. Very impressed.
tmanning5761's avatar
tmanning5761
New member | Level 2
2 years ago

Hi - I had a couple of free accounts and they asked me to pay - I doesn't appear it went to the right account - how can I change this and get access to my old account 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
tmanning5761 wrote:

Hi - I had a couple of free accounts and they asked me to pay - I doesn't appear it went to the right account - how can I change this and get access to my old account 

It's not possible to move a subscription from one account to another. Your best bet would be to swap the email addresses on the accounts (using a third email as a placeholder), then using a shared folder to move files between the accounts if needed. You'll need to be able to sign in to both accounts though.

 

Are you not able to sign in to the old account?

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