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Mark
Super User II
Super User IIRe: I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
Contact support via http://www.dropbox.com/support while not logged in. That means even to here or it will throw an error. Try using incognito windows.
However, usually app stores limit you to one subscription AND its the one linked to your Apple ID unless you have used something like a hidden email on the account. The App Store support team are probably best at assisting on that
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I appreciate the help, however, dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again. I'll try Apple next.
- Mark
dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again.
You are logged in then - use an incognito window as I said.
Then you get this option and you can choose "Need help with a billing issue":
No Mark, I was in an icognito window and as I said they asked me to login so I was not logged in. I did choose Need help with a billing issue. Then it asked if it was cc or apple or others that I don't remember. I chose apple. then in order to continue it said I needed to sign in, which I did not.
- Mark
I chose apple. then in order to continue it said I needed to sign in, which I did not.
Choose a different option then :)
Lol, I'm responding because if others see this suggestion I want them to know that will not work either. If you don't choose apple, they want you to choose cc or paypal. And if you choose cc they want the last 4 or 6 of card used to get the account and if you choose paypal they want the transaction id. So unless I'm missing something that is obvious - it appears they are not going to talk to someone until they can verify that you have a paid account. :)
- Walter
Dropbox Community Moderator
Hey MelissaA - sorry to hear you're having issues with this.
Have you tried getting in contact with Apple directly about this since you first noticed those charges?
Note that we can open a support ticket for you if you like, but if the charges took place within the App store of your iOS device(s), I might need to re-direct you to Apple again.
