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Re-subscription to a plan leads to a new payment??
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to B...
I guess if the system requires entering credit card details (screenshot below), the system is trying to charge a new payment.
In the billing history, it shows that the amount of $119 was charged on 3/26 and refund is shown on 3/29.
I guess my questions are as follows:
Q1) Will the amount above be refunded?
Q2) If no refund can be made, is there a way to re-subscribe without paying a new amount?
Q2-1) If I enter credit card details as required by the system (see the screenshot below), will the system charge again?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi raptor10, if a refund was processed, this means that your account was already downgraded, and is just a normal Basic free plan. You can confirm the refund from the payments page, and your payment provider as well.
To return to a paid plan, a simple upgrade would need to be performed from the page you're showing. If you're seeing this on your current account while logged in, then it means it will charge the full amount shown.
So the option of re-subscribing simply means to upgrade and pay another $118?
So the period of 03/26/2023 to 03/26/2024 would only allow access old uploads and limit new uploads to 2Gb?
- Jay
No, as mentioned previously, since you received a refund, your account should already be back on a Basic plan.
The screenshot only confirms the refund was related to that older transaction for that specific period, and doesn't mean that your account cannot be upgraded until 2024. You can confirm your current plan from this page.
I guess my final question is whether actual money will be refunded (deposited back) to my credit card?
