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Receiving emails about paid account being shut down - how can I make sure the account is safe?
I am writing on behalf of my parent, who have been receiving emails about the shutdown of their (German) account and I am looking for help on this, as they are worried and I find it difficult to mana...
Can you please furnish me with a direct private contact email so I can forward the email and explain further including account details.
There is no direct email address to contact. They can contact Support by opening a support request.
Tell them to visit the Support page while they're NOT signed in to a Dropbox account, including these forums, and they'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. After submitting the form they'll receive an email with a ticket number.
Rich
Super User II
Super User IICan you please furnish me with a direct private contact email so I can forward the email and explain further including account details.
There is no direct email address to contact. They can contact Support by opening a support request.
Tell them to visit the Support page while they're NOT signed in to a Dropbox account, including these forums, and they'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. After submitting the form they'll receive an email with a ticket number.
