Forum Discussion

iamkialyn's avatar
iamkialyn
Explorer | Level 3
2 years ago

Request for Refund on Automatic Dropbox Subscription Renewal

Hi Dropbox Community,   I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need...
cancellations
Dropbox Plus
Refunds
iamkialyn's avatar
iamkialyn
Explorer | Level 3
2 years ago

Hi Hannah,

 

Thank you for your response. I don't have the ticket number but I only received the auto response when I contact the support. (see below)

 

Hello Kialyn [removed],

 

Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.

 

To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support  for more info.

 

Dropbox Help Center 
Dropbox Community 

Thank you for using Dropbox.

The Dropbox Support Team

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your update, iamkialyn.

 

How did you originally create your ticket? Was it from this page?

  • iamkialyn's avatar
    iamkialyn
    Explorer | Level 3
    2 years ago

    Hi Hannah, I emailed directly to support-paypal@dropbox.com.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      iamkialyn wrote:

      I emailed directly to support-paypal@dropbox.com.

      You can't do that. As noted in the automated response, they don't monitor incoming email for support. You need to open a ticket on the Support page.

      • iamkialyn's avatar
        iamkialyn
        Explorer | Level 3
        2 years ago

        Hi Rich, thank you for the note. I will do that.

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