Forum Discussion

iamkialyn's avatar
iamkialyn
Explorer | Level 3
2 years ago

Request for Refund on Automatic Dropbox Subscription Renewal

Hi Dropbox Community,   I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need...
cancellations
Dropbox Plus
Refunds
iamkialyn's avatar
iamkialyn
Explorer | Level 3
2 years ago

Hi Hannah, I emailed directly to support-paypal@dropbox.com.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
iamkialyn wrote:

I emailed directly to support-paypal@dropbox.com.

You can't do that. As noted in the automated response, they don't monitor incoming email for support. You need to open a ticket on the Support page.

  • iamkialyn's avatar
    iamkialyn
    Explorer | Level 3
    2 years ago

    Hi Rich, thank you for the note. I will do that.

    • iamkialyn's avatar
      iamkialyn
      Explorer | Level 3
      2 years ago

      Can you please share the exact link for asking a refund for paypal credit card? Thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey iamkialyn, if you're logged in to your paid account, you can simply go to this page to open a support request with our team:

         

        https://www.dropbox.com/support 

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