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Forum Discussion

Nemanja604's avatar
Nemanja604
Explorer | Level 4
7 years ago
Solved

Separating Personal and Business account

Hello, I'm connected to the business account as a team member and I have a personal account connected to it (just switched to Professional plan). I would like to separate the two. I'm not having an...
account access
Multiple Accounts
Offboarding
Plans
  • Rich's avatar
    Rich
    7 years ago

    Did you join the Business team using your existing account? Do you only have one email address that you use with Dropbox? If so, then your personal account would have been merged into the Business team, and your personal account no longer exists. It's now a part of the team and owned by the company.

    If that's the case, then your team admin will need to convert your account to an individual account. If that's not the case and you actually have two separate accounts (each with their own email address), then you probably just connected them so they both sync separately to your computer, in which case you can disconnect them using the link that Mark provided above.

OriSch's avatar
OriSch
New member | Level 2
7 years ago

Hello,

 

Before connecting my personal account to the team account, I was on the "Dropbox Plus - 2TB" plan (9 more months to go before next payment). I did not understand the implications of using the same email and am now interested to separate the two accounts.

According the the link you provided the admin can delete a user from the team account, and then "Convert to individual Dropbox Basic account instead". This is confusing - will I get my previous 2TB plan back, or will I have a limited basic plan and all my saved files will be deleted?

Thank you,
Ori

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
OriSch wrote:

... will I get my previous 2TB plan back, or will I have a limited basic plan and all my saved files will be deleted?

You'll be on a Basic account but your files will not be deleted. When you joined the team, any time remaining on your paid subscription would have been refunded back to you automatically. You can simply re-subscribe once your account have been converted back to an individual account.

  • OriSch's avatar
    OriSch
    New member | Level 2
    7 years ago

    Thank you for your explanation Rich, it is truly helpful.

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