Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
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upgrades
jfvolz's avatar
jfvolz
Explorer | Level 3
2 years ago
I have tried 3 different computers, browsers, and payment methods. Still won’t work.
I can’t attach a screen shot but it’s the same errors as others have experienced on this thread.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jfvolz - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sure thing jfvolz - you've got :envelope: 

      • dmallace's avatar
        dmallace
        Explorer | Level 3
        2 years ago

        I have the same problem with the upgrade payment. Like some people before my card expired in Itunes and the account was downgraded when it came to be paid. Screen shots are the same as in the previous cases and I have tried incognito mode as well as iphone, ipad with no luck. I have a case but no-one has replied yet which is ticket no. 23433583. I have a great deal of data on here I do not want to lose. Please can it be sorted out. Thanks.

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