Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

This is what it looks like when I am trying to upgrade the account.  I do see it says it has stopped syncing.

When I click the BLUE box to choose that plan it goes to the next page and this pops up

and box on the right just keeps spinning... like the page is loading... for HOURS

   

 

 

ANd, this grey 'Purchase' box never becomes blue and available to click after I enter payment info.

 

 

Rogaa's avatar
Rogaa
Helpful | Level 7
2 years ago

Good day, if you noticed the red banner on the top most corner of your screen ( as shown in screenshot), you were encouraged to resubscribe to the 3TB plan since you went over your current storage space. May I know if you did choose a 3tb plan instead of a 2TB Plus plan?  Hope this helps. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!