Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Xeri, sorry to jump in here, but do you happen to have purchased the extended version history add-on that's available to Plus users at the moment?
If so, that's most likely the reason why you're unable to upgrade to the Professional plan.
Let me know if that's not the case!
I did have it, so I just tried to cancel, but ran into an issue: it won't let me cancel right away. I can schedule the cancellation, but it won't go through until my renewal date. The issue with this is that this forces me to wait until the renewal date to actually remove it, and that requires me to wait until renewal to upgrade, and since upgrading necessarily happens after, I would essentially be charged twice in one month, once for each plan (so, $35 USD: once for plus and one for pro). If I could remove the extension and upgrade right now, then this would not happen and I would save myself $15. I doubt I need to explain why I have a problem with all this. It's basic math.
I am trying to upgrade my account from a legacy (very old) "Dropbox Plus 2GB" to a new "Professional for Individuals".
I have gone through various hoops with support, explaining in detail how I am trying to upgrade, then sending a screen video of me actually trying to upgrade, but every time I get a message saying "Can't Upgrade", no reason, just won't work.
Support have been awful, I now can't get any response, so seeing if anyone out there can help?
Cheers
Scott
I had a similar experience trying to go the other way. Still haven't managed it, but dropbox put me on a free temporary subscription while they tried to sort it out.
- Megan
Hi Scott Graham & rjmassey, happy Thursday!
You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system?
Thank you so much! Keep me posted.
Hi Hannah
Do you work for Dropbox ?
yes - wasted more of my life trying to sort it out again today, despite being told by the support that I could now upgrade.
Would be very grateful if you could finally help
Ticket #17256715
