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rodders999's avatar
rodders999
Helpful | Level 6
4 years ago
Solved

Sorry you aren't eligible for this experience

Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
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  • rodders999's avatar
    rodders999
    4 years ago

    Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine. 

Scott Graham's avatar
Scott Graham
Explorer | Level 3
4 years ago

I am trying to upgrade my account from a legacy (very old) "Dropbox Plus 2GB" to a new "Professional for Individuals".

 

I have gone through various hoops with support, explaining in detail how I am trying to upgrade, then sending a screen video of me actually trying to upgrade, but every time I get a message saying "Can't Upgrade", no reason, just won't work.

 

Support have been awful, I now can't get any response, so seeing if anyone out there can help?

 

Cheers

 

Scott

rjmassey's avatar
rjmassey
Explorer | Level 4
4 years ago

I had a similar experience trying to go the other way. Still haven't managed it, but dropbox put me on a free temporary subscription while they tried to sort it out.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Scott Graham & rjmassey, happy Thursday! 

     

    You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system? 

     

    Thank you so much! Keep me posted. 

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