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rodders999's avatar
rodders999
Helpful | Level 6
4 years ago
Solved

Sorry you aren't eligible for this experience

Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
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  • rodders999's avatar
    rodders999
    4 years ago

    Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Xeri, how are you today? 

 

Would it be okay for me to send you an email, in order for us to have a closer look into this? 

 

Let me know!

Xeri's avatar
Xeri
Explorer | Level 4
4 years ago

Megan 

 

Sure, send the email. I sure hope it's better than the "help" other people in this thread have receive.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Melou, sorry to see you're having trouble. 

     

    Are you having issues upgrading your account to a specific plan as well? And do you also have extended version history enabled?

     

    I've just sent you an email, Xeri, so make sure to get back to me when you get a chance.

  • Melou's avatar
    Melou
    Explorer | Level 4
    4 years ago

    Hi Hannah 

     

    Do you work for Dropbox ?

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Melou, I am a moderator here on the Dropbox Community.

     

    Let me know if you're still having an issue!

  • Melou's avatar
    Melou
    Explorer | Level 4
    4 years ago

    yes - wasted more of my life trying to sort it out again today, despite being told by the support that I could now upgrade.

     

    Would be very grateful if you could finally help

    Ticket #17256715

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Melou, thanks for the ticket ID, I can see that a specialist has assisted you on this matter. If you require any further assistance, please let us know.

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