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rodders999's avatar
rodders999
Helpful | Level 6
4 years ago
Solved

Sorry you aren't eligible for this experience

Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
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  • rodders999's avatar
    rodders999
    4 years ago

    Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Melou, sorry to see you're having trouble. 

 

Are you having issues upgrading your account to a specific plan as well? And do you also have extended version history enabled?

 

I've just sent you an email, Xeri, so make sure to get back to me when you get a chance.

Melou's avatar
Melou
Explorer | Level 4
4 years ago

Hi Hannah 

 

Do you work for Dropbox ?

 

 

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