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Lawsy's avatar
Lawsy
New member | Level 2
2 years ago
Solved

Stuck at the free 2GB plan when I upgraded. Why?

I paid $19.99 June 1st and July 1st, but my Dropbox plan is still at the free basic level of 2GB. When I used the online chat support to ask why my plan was not upgraded, the chatbox responded they c...
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  • Megan's avatar
    Megan
    2 years ago

    Hi Lawsy, welcome to our Community!

     

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

     

    If you have the transaction ID that is linked to your charges, you can also take a look here.

     

    Keep me posted for any updates! 

     
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Lawsy, welcome to our Community!

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here.

 

Keep me posted for any updates! 

 
  • Lawsy's avatar
    Lawsy
    New member | Level 2
    2 years ago

    Thank you Megan! I figured out the upgrade was made under a family member's email/account, so I couldn't see it on my account.

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