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Forum Discussion
Can't upgrade my account because I'm stuck in a free trial
Hi Dropbox Support,
I’m locked out of my Dropbox account because a client shared a 4 TB folder with me and even though I haven’t uploaded a single file myself, it pushed me over my 2 TB limit. Now I can’t upload, sync, or do anything.
I tried upgrading my plan, but I’m stuck in a free trial that I started through iOS. I already contacted Apple Support and they confirmed the trial has been canceled on their end, but Dropbox still shows it as active and I can’t upgrade my plan until it ends.
To make it even more fun, the plan I’m on doesn’t allow me to contact your team directly… so I’m stuck trying to give you money and you won’t take it. Help me help you. Please.
All I want to do is upgrade to a higher plan (Professional or Business) so I can keep working with this client. I need at bare minimum 6tb since your system requires you to have a larger Dropbox than those shared with you? Is there any way you can remove the iOS trial restriction so I can upgrade directly on Dropbox.com?
Thanks for rescuing me from this shared-folder purgatorydropbox
B.M.
6 Replies
- Walter
Dropbox Community Moderator
Hi there Brentonmann - sorry to hear you're having issues with this.
Just to make sure we're on the same page, can you let me know what's shown in your plan tab at the moment?
If you could also send us a screenshot of the error you get when trying to upgrade your account, I'd appreciate it.
While we're at it, note that you'd need to be part of a Dropbox team account on one of the Dropbox Business plans to be able to have 6 TB of data at this time, the Dropbox Professional plan comes with 3 TB.
In any case, please keep me posted on your findings, Brenton.
Context
I also tried on my computer and that doesn’t allow me to either.
- Neal Mc
Community Manager
Hi Brentonmann,
Thanks for reaching out on the Community. I've reached out to our team internally to find out more about this specific scenario and I'll let you know as soon as I have an update.
Thanks,
Neal Mc
- Neal Mc
Hi again Brentonmann!
Can you try upgrading again now? Our team reviewed and you should be able to.
Let me know how it goes.
- Walter
Hey Brentonmann - sorry for the nudge, but I just wanted to check if you're still having issues with this or if everything is sorted for you now.
Let us know when you get the chance!
