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Wilfried B's avatar
Wilfried B
Helpful | Level 5
3 years ago
Solved

Subscription doesn't work

Hello,

 

Hope everyone have a great day.

I try to subscribe for a monthly plan of 2To, but everytime the page seem to freeze as soon as I clicked on paiement.

I tried 2 differents card and on 2 different browser , nothing seem to work , any help or clue ?

Many thanks

Billing
Payments
Plans
upgrades
  • Wilfried B's avatar
    Wilfried B
    3 years ago

    Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Wilfried B, thanks for bringing this to our attention.

     

    Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    As we're not experiencing any issues regarding that page, could you try upgrading the plan from another computer entirely to see if there could be an issue with your device?

  • Wilfried B's avatar
    Wilfried B
    Helpful | Level 5
    3 years ago

    Didn't work either, it didn't work with 2 of my cards but it worked only with paypal , thanks for the help

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, and for letting us know how you resolved it. 

     

    Enjoy the rest of your week.

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