Forum Discussion

Ian F's avatar
Ian F
New member | Level 2
2 years ago

Subscription linked to an old email account, how can I cancel it?

I am being charge £95.88 to my debit card for an account linked to an old email address I no longer have. On my debit card the transaction ID is only 10 characters long and not 12 as is mentioned in...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to leave that field blank, or enter two random letters at the end of the transaction ID to submit the ticket? You can mention that the last two letters are added by you in the body of the ticket.

Ian F's avatar
Ian F
New member | Level 2
2 years ago
Ok I will try that and thanks for the swift responses - appreciated

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