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haik's avatar
haik
New member | Level 2
3 years ago

subscription plan charged twice a month - both through google subscription and dropbox directly

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
cancellations
Dropbox Basic
Payments
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

That means you have 2 accounts - one you are paying via card and one you are paying via GooglePlay. 

 

You need to log in to the account you are playing via Google (my guess is its your store email address) and use that. 


Remember that it has to be EXACTLY like the email on the store. So gmail.com and @googlemail.com are different as an example

haik's avatar
haik
New member | Level 2
3 years ago

Did not work for me - i am logging in to Dropbox via Google, then with email and password, and it is still the same

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