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Forum Discussion

haik's avatar
haik
New member | Level 2
4 years ago

subscription plan charged twice a month - both through google subscription and dropbox directly

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
cancellations
Dropbox Basic
Payments
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Logging in via Google doesnt mean you are charging that via Play - you have two accounts. You need to work out which is the second and log in to that. 

haik's avatar
haik
New member | Level 2
4 years ago

Thank you for a quick reply. On the same time, I am absolutely sure that I dont have two accounts - I can see in the dropbox payments history, that payments were accepted both via google play and directly from card in November - I just did not notice that. After that, in the payments history I have only one payment directly from card in January - and in reality there are two more in January (?!?) and one more in March through Google - but not listed in Dropbox account payments history (reminding - there is a google play payment in dropbox payments history in November but not later). 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi haik, hope you don’t mind if I jump in. 

    Since we don’t have much visibility over your Dropbox account’s details on the forum, I can open a ticket for you, so that I can check what’s going on. 

    If you’re OK with that, let me know and l will message you to the email address that’s linked to your Community profile. 

    Cheers!

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