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Forum Discussion

haik's avatar
haik
New member | Level 2
4 years ago

subscription plan charged twice a month - both through google subscription and dropbox directly

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the paym...
cancellations
Dropbox Basic
Payments
Storage space
jasonhackwith's avatar
jasonhackwith
Explorer | Level 4
2 years ago

Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME DROPBOX ACCOUNT. I demand that this be escalated and I demand a refund.

jasonhackwith's avatar
jasonhackwith
Explorer | Level 4
2 years ago

And now Ticket #23448492. What about you, Megan from Dropbox Staff? You tell me why Dropbox DOUBLE CHARGED ME FOR NINE MONTHS and the rest of your reps have done absoutely nothing but argue with me about how that isn't possible.


I am no longer recommending Dropbox to my clients and customers until you make this right.

 

Jason 

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