Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
IGOTHACKED1's avatar
IGOTHACKED1
Explorer | Level 3
3 years ago
Hi, my debit card details have been used in a fraudulent transaction to sign up for a Dropbox account. I have the debit card details and the transaction code. I have had enough speaking to the bank to help me with this issue. I hope Dropbox can assist me in getting my money back. Thank you!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey IGOTHACKED1, sorry to hear that.

 

May we reach out via email to have a further look internally? 

 

Let us know and we'll use the email address that's linked to your profile here on our Community. 

  • IGOTHACKED1's avatar
    IGOTHACKED1
    Explorer | Level 3
    3 years ago

    Hi Walter, thank you for getting back. You may contact me via my account's registered email address.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi IGOTHACKED1, I just sent you an email!

       

      I'll see you there, cheers! 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      IGOTHACKED1 

       

      You need to get your card provider to cancel the card and refund you that way. If they have used it to purchase things here they are going to do the same elsewhere. 

      • IGOTHACKED1's avatar
        IGOTHACKED1
        Explorer | Level 3
        3 years ago
        Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.

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