Suspicious email about a charge?

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Kennymb5384 wrote:

How is it "obvious"?

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Dropbox doesn't sell Dogecoin, for starters, so why would they be trying to charge you for that?

Hi livvvv4, thanks for bringing this to our attention.

Please could you forward this email to abuse@dropbox.com for them to investigate this matter in more detail.

They'll be able to look into this further.

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livvvv4 wrote:

I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox.

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That's a pretty clear indicator that it's a scam. This one seems to be making the rounds as several others have reported it as well. I've merged your post in with theirs. Take a look at the previous replies above.

I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox. This was what the email showed—also, not my Gmail address. The bottom of the email says Paypal corp sent you an email using dropbox invoice. I'm assuming this is a scam email, just want to know if anyone else got anything like this.

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Msmariko wrote:
 There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.

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Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.

This isn't directed at you specifically and I'm making this large and bold so everyone sees it.

Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.

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Tiffany08 wrote:
So that's how that scam works is you call them and give them your information?

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That's one way, yes. There are some great Youtube videos by Mark Rober and a gentleman that goes by Jim Browning, about how some of these scams work and how they've helped to catch and shut down some of the scam call centers. Another popular method is once they get you on the phone, they get you to install remote access software, often while you're completely unaware, then they use your own computer to access your bank accounts.

nicklato12 wrote:
My question is though how did it come from a verified Dropbox email?

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It likely didn't. If you dig into the email headers you'll probably find that they're spoofing the email address. It's extremely simple to fake a sender's email address.