Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.

 

Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.

 

I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?

 

 

Plans
upgrades

25 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi at0605, thanks for bringing this to our attention.

     

    When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time? 

     

    This will help me to assist further!

  • at0605's avatar
    at0605
    Explorer | Level 3
    3 years ago

    They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, at0605.

     

    Do you still see that you're on a paid plan in your Dropbox account settings here?

  • at0605's avatar
    at0605
    Explorer | Level 3
    3 years ago

    It says I'm on the Dropbox Professional plan. Also states, "You purchased Dropbox Professional through the iOS app."

     

    There's no mention of payment.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, at0605.

     

    Can we actually send you an email, so we can investigate this further?

  • at0605's avatar
    at0605
    Explorer | Level 3
    3 years ago

    Yep. Do you have access to my account?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes I do have your email address so I can contact you, at0605.

     

    I just sent you an email, and I'll see you there. Cheers!

  • drstevok's avatar
    drstevok
    Explorer | Level 3
    3 years ago

    I have the same problem.

    I let my monthly subscription (plus) purchased through the Apple app store expire.

    I want to switch to the family plan but pay through the website (not via the app store).

    But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey drstevok, sorry to hear about this.

     

    Could you let us know what is reported in your plan tab at the moment?

     

    Also, have you tried cancelling your in-app subscription instead of letting it lapse? 

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