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J3wil's avatar
J3wil
New member | Level 2
4 years ago
Solved

Switching from mobile subscription to website

Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox direc...
Account Settings
cancellations
Dropbox Plus
Storage space
  • Rich's avatar
    Rich
    4 years ago
    J3wil wrote:
    I am using over 1TB for storage. Will I lose & have to reupload everything?

    No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
J3wil wrote:
I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account.

You need to cancel your current subscription through Apple and allow your account to downgrade. Once it's downgraded, you can resubscribe through the Dropbox website.

  • J3wil's avatar
    J3wil
    New member | Level 2
    4 years ago
    I am using over 1TB for storage. Will I lose & have to reupload everything?
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      J3wil wrote:
      I am using over 1TB for storage. Will I lose & have to reupload everything?

      No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

      • Bobsid98k's avatar
        Bobsid98k
        New member | Level 2
        4 years ago

        Do you know how long you can be downgraded before they delete your files if you don't resubscribe immediately?

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