Forum Discussion

Ghostwriter's avatar
Ghostwriter
Helpful | Level 6
3 years ago

Transfering ownership of a family plan?

Hi   We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members wi...
Account Settings
Dropbox Family
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ghostwriter, I hope it’s OK to jump in. 

 

I’ve passed your feedback on this to our team, so that they can also see your comments. 

 

Besides that, can I suggest perhaps that you update the linked email address of the Family manager’s account to yours instead?

 

This way, you should be able to log in to their Dropbox account, without changing something else.

brianrenata's avatar
brianrenata
New member | Level 2
2 years ago

hi, i hv the same issue, now that our supervisor is resigning, she want to pass the family manager to other member is not possible...we have another problem to invite the new person to replace her, because the new supervisor previously had subscription but he said already canceled it...still unable to accept invitation. dropbox you can do better than this.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey brianrenata, sorry to see that you're having this issue.

     

    Here's a list of reasons why someone can't join a Family plan; can you have a look and see if you can find the reason in your particular case?

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