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mpace01's avatar
mpace01
Explorer | Level 4
4 years ago
Solved

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    4 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.
isd's avatar
isd
Explorer | Level 3
4 years ago

thanks

but I have sending them message for the last 3 weeks ... customer care is outstanding as I still don't have a proper answer.

Regards

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