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7128626's avatar
7128626
New member | Level 2
8 months ago

Trying to upgrade my account but it says I'm already using a Dropbox account with the same Apple ID

hi, a file someone sent me on Dropbox is not uploading.  I only have 2 GB of storage on my account and It says I used 1.8 GB.  I tried to upgrade to 2 TB, to the plus plan and it won’t let me.   It says I am already using a Dropbox account with the same Apple ID.  It then says to contact customer support and I can’t find a way to get a hold of drop box. Please help me figure out why it won’t let me upgrade.  This is is the only drop box account I have.  Is there a way to get a hold of drop box’s customer support team?  Thanks.

billing
upgrades

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Sorry to see that you're having this issue, 7128626.

    Are you trying to upgrade through the Dropbox mobile app on your iOS device?

    Can you please send us a screenshot of the error you're getting?

    Thanks in advance.

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