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hanfrac's avatar
hanfrac
New member | Level 2
4 years ago

Two email addresses - upgraded wrong one

My primary Dropbox account was out of storage.  I logged into a second, then mistakenly upgraded the second, which I am not using.  Can I somehow merge the second account with the first one?  I understand I cannot transfer my upgrade from one email address to the other.

  • Hi hanfrac,

    Actually you can share all content of the primary account to the second one and finally transfer ownership to the receiving account. 😉 About "transfer of one email address to the other", payment is performed no on email context, but on accout one! Yes, you can NOT transfer payment to the other account, BUT can transfer email address between accounts. 🙃 So the second account can look like primary.

    Hope this gives direction. 👍

  • I think that the best way is just to copy everything from the other Dropbox to your desktop and than reconnect to the Dropbox who is upgraded. And from now on remain connected with this one. It does not really matters... is it? Good luck my friend! 😁
    • papppan's avatar
      papppan
      New member | Level 2

      What if I had some shared folders and more the 1TB data being consumed originally? 

      Transferring would be quite hectic with 1TB, while the access to shared folders 

      will get messed up both for myself and others. Correct? Any suggestions? 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        papppan wrote:

        What if I had some shared folders and more the 1TB data being consumed originally? 

        Transferring would be quite hectic with 1TB, while the access to shared folders 

        will get messed up both for myself and others. Correct? Any suggestions? 


        The only other thing to do is swap the emails on the accounts. So use a third email to take out the one on the account you didnt upgrade, then replace that on to the one you did. 

  • Здравко's avatar
    Здравко
    Legendary | Level 20

    Hi hanfrac,

    Actually you can share all content of the primary account to the second one and finally transfer ownership to the receiving account. 😉 About "transfer of one email address to the other", payment is performed no on email context, but on accout one! Yes, you can NOT transfer payment to the other account, BUT can transfer email address between accounts. 🙃 So the second account can look like primary.

    Hope this gives direction. 👍