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Cannot change my email address via Settings
When I want to change my email adress, I need to verify it first.
I receive a pop-up, enter my new email and current one with password.
Note => email adresses are not the same.
When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message).
How can I force to change my email?
18 Replies
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Hi Jay,
No, I did not do that? How to do it?
- Megan
Dropbox Community Moderator
Hey RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps?
Hi Megan,
Yes, my email is already verified:
If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.Hi Megan,
I think that was the case... because I used another email adress now and it worked!I managed to change it. Thanks a lot!
My new email has a dropbox account associated with it but how do I get the amount I paid for storage to be transferred to the other account?
Yes, I am signed in to the old account and trying to change the email address in settings.
- Jay
Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account.
Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?
