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RaymondvA's avatar
RaymondvA
New member | Level 2
2 years ago
Solved

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    2 years ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

RaymondvA's avatar
RaymondvA
New member | Level 2
2 years ago

Hi Megan,

Yes, my email is already verified:

If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past. 
Problem still exists.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

    • RaymondvA's avatar
      RaymondvA
      New member | Level 2
      2 years ago

      Hi Megan,
      I think that was the case... because I used another email adress now and it worked!

      I managed to change it. Thanks a lot!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Awesome news RaymondvA!

         

        Have a lovely weekend ahead,enjoy! 😀

    • dgisle's avatar
      dgisle
      Explorer | Level 4
      2 years ago

      My new email has a dropbox account associated with it but how do I get the amount I paid for storage to be transferred to the other account?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dgisle, let me jump in here! 

         

        Did you try to contact our Support, like my colleague Jay suggested? Do you have a ticket number reference from your Communication with them? 

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