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Forum Discussion
Two unknown charges from Dropbox
Hello, I got two unknown deductions by USD on November 1 and 4 from my European bank account, and those were made by Dropbox! I had never used any Dropbox service and even didn't have my account. (Now, I just created my account only for requesting the solution, as it doesn't have any customer service email or phone number.) My bank requested recovering those payments, but today on November 13, I got another alert of Dropbox fraud! As I will never want to use Dropbox, please give me the comprehensive solution to STOP the deduction from Dropbox in the future! Otherwise, I have to keep requesting the bank and credit company to refund.
1 Reply
- Rich
Super User II
First I would use the credit card charge lookup tool to identify the account(s) you're being charged for. If you recognize it, you can sign in to the account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
