Forum Discussion

comicsans's avatar
comicsans
Explorer | Level 3
2 years ago

Unable to redeem HP + Dropbox promotional offer.

I recently purchased a HP laptop and remember seeing that it came with 100GB of free Dropbox storage for a year (https://help.dropbox.com/storage-space/hp-promotion).   However I am now unable to...
Plans
Promotions
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @comicsans, thanks for posting here today! 


Let's jump right into this! Did you buy your device new or pre-owned?


Also, did Dropbox come preinstalled on the device or did you download it yourself?
 

Keep me posted, and we'll take it from there! 

  • comicsans's avatar
    comicsans
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    I bought the device new. It came with a Dropbox promotional application although this no longer seems to exist. I have since installed the regular version of Dropbox.

     

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @comicsans, is it alright if I open a ticket for you, in this case?

       

      I’d like to take a closer look into your Dropbox account, and see what may be happening.

       

      Let me know!

      • comicsans's avatar
        comicsans
        Explorer | Level 3
        2 years ago

        Yes please!

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