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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi gedensor, I’m sorry to see you’re facing the same issue. 

 

If you want, I can open a ticket for you so that we can investigate this further.

 

In case you’d like that, please let me know and I’ll get things started.

gedensor's avatar
gedensor
Explorer | Level 4
3 years ago
I’ve paid using PayPal now using the same card. It’s very frustrating. Card seems to be ok with anything else. Thanks for replying
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey gedensor, thanks for the additional info.

     

    Would you still like us to open a ticket for you, so we can investigate on the issue?

    • bolddp's avatar
      bolddp
      Helpful | Level 5
      3 years ago

      I have exactly the same issue now when I'm trying to pay with a card from Handelsbanken in Sweden.

       

      Here's the probable cause, found in the web browser console:

      Refused to send form data to link removed because it violates the following Content Security Policy directive: "form-action 'self'

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey there, bolddp, thanks for posting here today! 

         

        Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? 

         

        Let me know what you find!

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