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Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,

 

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

 

Is there a way for me to update my card details here using support?

 

Thanks,

Glen

Account Settings
Payments

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  • bolddp's avatar
    bolddp
    Helpful | Level 5
    3 years ago

    I tried to update my card details, since the previous one had expired.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bolddp, what happens when you try a different browser, or an incognito tab on your current one?

     

    Could you send me a screenshot of the error you get, when trying to update your billing info? 

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