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Nweindav's avatar
Nweindav
Helpful | Level 5
10 years ago
Solved

Unable to update payment information

I am on an annual subscription to dropbox.  My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date.  D...
Payments
upgrades
  • Jane's avatar
    Jane
    7 years ago
    Hey Amanaman, it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually advise discussing payment-related concerns through our Official Support channel. 
     
    Because I understand that you wish to resolve that asap on your end, I ran a search on our system, I located your open Support request there & I could see that a specialized technician replied back to you earlier today within the day. 
     
    Please do let me know here if you haven’t been able to locate their message or you need further assistance in any way & I’ll do my best to check back with you soon. Thanks! 
kalittle's avatar
kalittle
New member | Level 2
9 years ago

It's January and they still haven't fixed it, nor will they reply to my email about the problem. Luckily, I stumbled across this post and decided to pay with Paypal, and it took the payment right away. I was also about to change storage providers, because I don't believe in having to chase a company to take my money. Need something with at least a basic level of support.

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