Forum Discussion

32may's avatar
32may
Explorer | Level 4
2 years ago

Unauthorised continued payments for cancelled subscriptions

More than a year ago, I paid for a dropbox family plan for my then-girlfriend and her family. After the breakup, I cancelled my subscription, but after a few months I noticed that the fee was still b...
billing
cancellations
Dropbox Family
Payments
SFickel's avatar
SFickel
New member | Level 2
2 years ago

I too need help. On the same day I started a free basic plan for 30 days January 7th 2024 I deleted the app as it was not what I thought it was and I didn’t need it. Couldn’t find anywhere on the app to cancel so I deleted the app. Thought problem was solved. Now a month later I get a bill for $129.83 saying I upgraded! I never upgraded! It said if deleted all info would be gone & therefore I assumed I had removed the plan. My husband is ill with Parkinson’s and I cannot afford something i never requested. I sent an email back when you guys sent one to me saying I was going to be charged. No reply. Here is the 12 digit code in my statement [removed per Community Guidelines] then to top it off… I had to rejoin in order to talk to someone and I can’t find a way to cancel other than deletion again which didn’t work the first time . Please help me!

Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago
Hello SFickel 

Thanks for reaching out. I hope you don't mind me jumping in here.
 
Deleting the Dropbox app will not delete the actual account.

Most likely, you started a trial and this converted to a paid account after the 30 days. 

I am going to reach out to you by email and then we can arrange a refund for you. 
 
Best regards, 
Helen 
The Dropbox Team

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