Forum Discussion

32may's avatar
32may
Explorer | Level 4
2 years ago

Unauthorised continued payments for cancelled subscriptions

More than a year ago, I paid for a dropbox family plan for my then-girlfriend and her family. After the breakup, I cancelled my subscription, but after a few months I noticed that the fee was still b...
billing
cancellations
Dropbox Family
Payments
32may's avatar
32may
Explorer | Level 4
2 years ago
Nancy wrote:

Sorry to hear about this, 32may. 

 

When you cancelled the Family subscription for the first time, did you receive a confirmation to the email address linked to your Dropbox account? 

 

Is it possible that you have another Dropbox account (under a different email address), for which you’re now being billed? To double check this, I’d like you to go here, and insert the 12-digit transaction you should’ve received in your bank statement. 

 

Is the email address you're seeing the same as the one showing here? 

 

Let me know what you find, and we’ll take it from there.

Please, if you send me an email - let me know about it here in the thread. I'll have to specifically look for it in the unused mailbox.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

32may, I’ve just emailed you. Please reply back to me, when you get the chance.

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